Frequently Asked Questions

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Common Questions

Find answers to frequently asked questions about our services and policies easily.

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Frequently Asked Questions (FAQs)

What is non-verbal communication, and why is it important?

Non-verbal communication involves body language, facial expressions, microexpressions, and tone of voice. It plays a crucial role in conveying emotions and intentions that might not be expressed verbally. Up to 93% of communication is non-verbal, making it essential for understanding the full message behind words.

How can understanding body language improve my communication skills?

Learning to read body language and facial expressions enhances emotional intelligence, improves negotiation skills, and helps you connect better with others. Our training programs can increase communication effectiveness by 40%, helping you make better first impressions, negotiate more effectively, and empathize with others.

What is the "Operation First Light" workshop, and who is it for?

"Operation First Light" is a two-day immersive workshop designed to teach participants how to interpret body language, facial expressions, and microexpressions. It is ideal for individuals in high-stakes professions such as law enforcement, intelligence, or corporate leadership, as well as those interested in improving personal relationships and communication skills.

What are microexpressions, and how do they differ from regular facial expressions?

Microexpressions are brief, involuntary facial expressions that reveal true emotions, often lasting only a fraction of a second. Unlike regular facial expressions, microexpressions are harder to control and can be crucial in detecting hidden emotions or deception.

Can you teach me to detect deception through body language?

Yes, our specialized training programs for law enforcement, intelligence, and corporate sectors focus on deception detection. By learning to interpret non-verbal cues like body language and microexpressions, you can improve your ability to spot dishonesty in various settings, including interviews and negotiations.

What industries or sectors can benefit from your training programs?

Our training programs are tailored to a wide range of industries, including:

Public & Private Intelligence
Law Enforcement
Corporate Leadership
Education
Healthcare
First Responders
Security & Transit Personnel

What is the importance of establishing a baseline in body language analysis?

Establishing a baseline involves observing a person's typical behavior patterns over time. Without a proper baseline, interpreting non-verbal cues like body language and microexpressions can lead to misinterpretation. For example, crossed arms could indicate comfort rather than defensiveness. We teach this essential skill in all our workshops.

On your Events what is your cancellation or refund policy?

Refund and Cancellation Policy

At Kraftwerks Studio, we aim to provide the best experience for our participants. However, we understand that circumstances may arise that require a change in plans. Our Refund and Cancellation Policy ensures clarity and fairness for all parties involved.

Cancellation by the Participant

Cancellation Requests: If you need to cancel your participation, please notify us as soon as possible by contacting us via email at support@kraftwerksstudio.com or calling +1 954 902 4775.
Refund Deadlines:
- More than 14 days before the event: Full refund of the ticket cost, less the booking fee charged by Humanitix.
- 7 to 13 days before the event: 50% refund of the ticket cost, less the booking fee.
- Less than 7 days before the event: No refunds will be issued.
Late Cancellations: Cancellations received within 7 days of the event are not eligible for refunds. However, you can transfer your registration to another participant (see Transfer Policy below).

Transfer Policy

Transferring Registration: If you are unable to attend, you may transfer your registration to someone else at no additional cost. Please notify us at least 3 days before the event, providing the name and contact details of the new participant. The new participant must meet any prerequisites for the event.

Cancellation by Kraftwerks Studio

Event Cancellation or Rescheduling: Kraftwerks Studio reserves the right to cancel or reschedule an event due to unforeseen circumstances (e.g., low enrollment or extreme weather). In the event of cancellation or significant rescheduling, you will receive:
- Full refund of your registration fee, including any booking fees.
- Option to transfer to a future event of equal value.
Notification: If an event is canceled or rescheduled, participants will be informed as early as possible via email and phone.

Refund Processing

Refund Method: Refunds will be issued using the original payment method. Please allow 7-10 business days for the refund to process after confirmation.

No-Show Policy

Participants who fail to attend the event without prior notice are not eligible for refunds or credits.

Payment Plans and Refunds

For participants using Affirm Payment Plans, any refunds will follow Affirm’s terms and conditions. Please note that the cancellation policy applies to participants on payment plans as well.

Special Circumstances

Emergency Situations: If unforeseen emergencies arise (e.g., illness or family emergencies), please contact us directly. We will work with you to provide a refund or transfer on a case-by-case basis.

Contact Information

If you have any questions regarding refunds, cancellations, or transfers, please contact us:

Email: support@kraftwerksstudio.com
Phone: +1 954 902 4775

Important Notes

Refunds will not include the Humanitix booking fee.
Any discounts applied at the time of registration will be factored into the refund amount.

Download a PDF of our Refund and Cancellation Policy Here

Do you offer one-on-one coaching for individuals?

Yes, we provide personalized one-on-one coaching sessions to help individuals master specific skills, such as reading microexpressions or preparing for certifications like the Registered Body Language Analyst®. These sessions are tailored to individual needs and goals.

What can I expect to learn at your workshops?

Our workshops cover various aspects of non-verbal communication, including:

Decoding body language and facial expressions
Recognizing microexpressions
Understanding subconscious vs. conscious signals
Deception detection and crisis de-escalation techniques
Building rapport and improving leadership communication

How can mastering body language help in everyday life?

Mastering body language allows you to navigate social interactions more effectively. Whether it’s gauging someone’s true feelings, detecting discomfort, or improving personal relationships, understanding non-verbal cues helps you communicate more authentically and empathically in both professional and personal settings.

Are there any certification opportunities available through your training?

Yes, we offer preparation for certifications like the Registered Body Language Analyst® and the Accredited Professional Body Language Diploma. While the actual certifications are provided by institutions such as the International Anti Crime Academy, we help you develop the skills and knowledge necessary to succeedes, we offer tailored private workshops for corporate teams, law enforcement, and intelligence agencies. Our workshops are designed to meet specific organizational goals and can be customized for groups of 15 to 50 participants.

How do your public workshops differ from private sessions?

Our public workshops are open to individual participants and cover a range of topics, from basic to advanced body language skills. Private workshops, on the other hand, are customized for organizations and focused on specific needs, such as leadership communication, customer analysis, or interview training.

What is the "Mehrabian Rule," and how is it applied in your workshops?

The Mehrabian Rule suggests that 93% of communication is non-verbal. We teach participants how to apply this rule in real-world scenarios, such as negotiations, customer interactions, and personal conversations, helping them better interpret the emotional context behind verbal communication.

Can your workshops help with situational de-escalation?

Yes, our workshops include practical strategies for situational de-escalation, focusing on how to read and respond to aggressive behaviors, defuse conflicts, and manage high-stress situations. These techniques are essential for professionals in customer service, law enforcement, and security roles.